Castlery Terms Of Use

Last updated on 23 June 2025

1. TERMS OF USE

Welcome to Castlery’s website. Castlery’s website properties include https://www.castlery.quest/uk (the Site), and all Castlery websites around the world that are associated with it. Castlery Ltd. (Business Registration Number: 16110260) with registered business address 1 Giltspur Street , Farringdon, London EC1A 9DD, United Kingdom is the owner and operator of the Site. You can contact us at our Contact Us page. Hereinafter, any reference to 'Castlery', 'we', 'us' or 'our' shall refer to Castlery Ltd and its affiliates.

Please read these Terms of Use and our Privacy Policy carefully before using the Site.

THESE TERMS OF USE APPLY WHEN YOU ACCESS AND/OR USE THE SITE. BY ACCESSING AND/OR USING THE SITE OR ANY PART OF IT, YOU AGREE THAT YOU HAVE READ THESE TERMS OF USE AND THAT YOU AGREE TO BE BOUND BY THEM. PLEASE DO NOT ACCESS AND/OR USE THE SITE OR ANY PART OF IT IF YOU DO NOT AGREE TO THESE TERMS OF USE.

If you comply with these Terms of Use, you may use the Site for your non-commercial, non-exclusive, non-assignable, non-transferable, limited and personal use. You may not use this Site for any other purpose.

2. GENERAL RESTRICTIONS ON USE

This Site contains text, graphics, icons, images, illustrations, photographs, sounds, music, artwork, computer code, visual interfaces, user interfaces, slogans, product names, trademarks and logos, including but not limited to their design, structure, selection, coordination, “look and feel”, the user experience they evoke, flow and arrangements (collectively, the "Content"). As a visitor to our Site, you must follow these Terms of Use when accessing and/or using the Site and any of its Content. Your use of the Site must comply with applicable laws, regulations and generally accepted practices or guidelines. You may access the Site and its Content only through web browsers.

You agree that you shall not:

access the Site or any of its Content through any other interface or method other than through web browsers;
“page-scrape”, “spider”, “deep-link”, “robot”, “web crawl” or use any device or algorithm or method, automated or otherwise, to access, acquire, copy or monitor any part of this Site or its Content;
circumvent or attempt to circumvent our Site’s navigational structure or exploit the Site to access information that we have hidden from the public intentionally;
access any part of the Site, or any other servers, systems or networks connected to it (Castlery Systems) without our written permission;
gain access or try to gain access to the Castlery Systems whether by hacking, password “mining” or any other illegitimate means;
act to interfere with, disable or impair the performance or security of the Castlery Systems, including but not limited to any action that imposes an unreasonable or disproportionately large load on the infrastructure of the Castlery Systems;
probe, scan or test the vulnerability of the Castlery Systems;
breach the security or authentication measures of the Castlery Systems;
collect any data or seek to discover the identity of any Site visitor or Castlery customer for any purpose;
provide any false information in your account details;
use another person’s identity without that person’s permission or misrepresent that you are acting on behalf of a person, entity or organisation;
use the Site if we have suspended or banned you from using it.

You shall not access and/or use the Site or any Content for illegal activity or in breach of these Terms of Use.

Examples include but are not limited to:

using the Content to cause confusion to others about your relationship with us;
representing yourself as our authorised reseller or distributor when you are not;
using the Content to make and sell counterfeit products, and others.

We do not authorise any person to act as our authorised distributor or reseller. Anyone who pretends to be one is infringing upon our rights, including our trade name, logo and trademark. In such cases, we reserve the right to seek redress to the full extent of the law, including and up to criminal prosecution.

3. SALE OF PRODUCTS VIA OUR SERVICES

You may purchase the products we offer for sale on our websites as part of our Services. If you have any questions regarding our products, or our sales and refund policies, please refer to the Sales & Refunds Terms and Conditions.

4.CONTENT

We own or have the rights to all the Content and all associated intellectual property rights. You have no rights in or to the Content other than to use it according with these Terms of Use. We do not allow use of the Site or its Content outside of the permitted scope defined by these Terms of Use. You should be aware that violating intellectual property laws may lead to criminal prosecution that culminates in jail time. You shall not copy, reproduce, modify, broadcast, perform, republish, upload, post, publicly display, encode, translate, transmit, mirror or otherwise distribute, or create derivative works from, any part of the Site or Content, or otherwise exploit any of them for any commercial use without our prior written consent.

You agree not to use the Site for any purpose or in any manner that is unlawful or infringes our or any third party’s intellectual property rights. You may not remove or alter any copyright, trademark or any other proprietary notice from any part of the Site or any Content. If you download materials from our Site, they shall only be for your personal and non-commercial use.

You shall not alter such materials and you shall keep all copyright, trademark and other proprietary notices intact. Please do not submit any unsolicited idea, work, material, proposal, suggestion, artwork, content (including any product reviews) or the like (User Content) to us. If you do, you agree that you grant us and all of our affiliates a worldwide, irrevocable, perpetual, transferable (through multiple tiers of transfers) licence to access, use, distribute, reproduce, display, modify, create derivative works based upon, and sublicence the User Content without any compensation to you. We will be able to share User Content publicly without having to acknowledge any rights that you might have in such User Content.

5. OTHER TERMS AND CONDITIONS

If you decide to make a purchase on the Site, our Sales & Refunds Terms and Conditions will also apply to you in addition to these Terms of Use and our Privacy Policy. You should read the Sales & Refunds Terms and Conditions carefully before you make any purchase.

Additional terms and conditions may also apply when you participate in any contests, giveaways or promotions featured on specific parts of the Site, which are incorporated into these Terms of Use by reference.

In the event of any inconsistency between these Terms of Use and those other terms, those other terms shall prevail with respect to that specific part(s) of the Site.

6. ERRORS, INACCURACIES AND OMISSIONS

We strive to ensure that the information on our Site is correct at all times. However, mistakes sometimes do occur. We reserve the right to correct any errors, inaccuracies or omissions on the Site without informing you.

7. ACCOUNT SECURITY

We do not require you to register for an account to access or use the Site. You may however choose to register an account to store your information and contact details.

By registering an account on the Site, you represent and warrant to us that: (a) you are at least 18 years of age; (b) if you are not at least 18 years of age, that you have obtained consent from your parent or guardian or you are under the supervision of your parent or guardian; (c) you are using your actual identity; and (d) the personal data that you have provided to us is true and accurate and that you shall maintain and promptly update such personal data to ensure a true and accurate record. When you register an account on the Site, you must provide an email address, which will be used as your username, and a password. You must keep your account login details and your password secret, safe and secure at all times. We shall not be liable if a third party obtains unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account.

8. PRIVACY

Your privacy is important to us. We may collect and process your data in accordance with the privacy practices described in our Privacy Policy. If you have questions about the treatment of your personal data, please write to privacy@castlery.quest

By using the Site, you acknowledge and agree that Internet transmissions are never completely private or secure. You understand that any message or information you send to the Site may be read or intercepted by others. This is the case even if we inform you that a particular transmission (for example, credit card information) is encrypted. While security cannot be guaranteed, we strive to protect the security of your information and are constantly reviewing and enhancing our information security measures.

9. Linked websites

The Site may contain links to other independent third-party websites (Linked Sites). Linked Sites may use our website logo or style due to a co-branding agreement. These websites may set cookies on your browser. They may collect your personal data and make use of that data in ways that we do not. We have no control over Linked Sites and are not responsible for their contents. Our inclusion of these Linked Sites does not in itself constitute or imply any endorsements, sponsorship or recommendation of the material on such Linked Sites or any association with their owner and/or operators, unless expressly stated otherwise. We shall not be liable for any loss, damage, expense, costs or liability whatsoever incurred by you as a result of you entering into any contracts with these Linked Sites. These Terms of Use do not apply to our Linked Sites and you are to determine for yourself how to interact with these Linked Sites.

10. DISCLAIMERS

We reserve the right to do any of the following for any reason at any time without informing you:

modify, suspend or end the operation of or access to any part of the Site;
modify or change any part of the Site and its Content, and any of the policies or terms of the Site;
interrupt the operation of any part of the Site to perform routine or non-routine maintenance, correct errors or make other changes; and
deny or restrict person's access to this Site or any other Castlery website or platform without notice or the need to provide any reason whatsoever.

In the event that we delete your account, we will provide you with an opportunity to export your personal information from your account.

11. LIMITATION OF LIABILITY

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Site.

We are not liable for any business losses. We only provide the Site to you for your non-commercial, non-exclusive, non-assignable, non-transferable, limited and personal use. We expressly disclaim our liability for any loss attributable to any use of the Site for any purposes other than what we have provided it for.

Although we make reasonable efforts to update the information used on our Site, we make no representations, warranties or guarantees, whether express or implied, that the information is accurate, complete, up to date, error-free or secure.

Without prejudice to the foregoing, if your use of the Services does not proceed satisfactorily and/or where applicable you do not receive appropriate responses to such use from us, as set out in these Terms of Use or otherwise, you are advised to contact us at help.uk@castlery.quest or Contact Us page. No lack of response shall be deemed to constitute any acquiescence or waiver.

NOTWITHSTANDING ANYTHING TO THE CONTRARY, TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO EVENT WILL THE ENTITIES OF CASTLERY LTD BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES RELATED TO THESE TERMS OF USE OR YOUR USE, OR INABILITY TO USE, THE SERVICES, ANY WEBSITES LINKED TO IT, OR ANY CONTENT ON THE SERVICES OR SUCH OTHER WEBSITES, INCLUDING PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, OR LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT, OR OTHERWISE, EVEN IF FORESEEABLE.

THE AGGREGATE LIABILITY OF THE ENTITIES OF CASTLERY TO YOU FOR ALL CLAIMS AND DAMAGES RELATED TO THESE TERMS OF USE OR YOUR USE OR INABILITY TO USE THE SERVICES, ANY WEBSITES LINKED TO IT, ANY CONTENT OR SERVICES ON OR PROVIDED IN CONNECTION WITH THE SERVICES OR SUCH OTHER WEBSITES SHALL BE LIMITED TO THE PRICE CHARGED TO YOU IN RELATION TO THOSE SERVICES.

The limitation of liability contained in these Terms of Use will apply to the fullest extent permitted by applicable laws.

12. INDEMNITY

To the extent permitted by law, you agree to fully indemnify and hold us, our officers, directors, shareholders, predecessors, successors in interest, employees, agents, affiliates and contractors, harmless from any demands, loss, liability, claims, damage, costs or expenses (including the fees of any investigations and legal service providers), whether direct or consequential, due to or arising out of or in connection with your breach of the warranty you provide that any User Content you submit is lawful and does not infringe any third parties’ intellectual property rights.

13. DISCLOSURE OF INFORMATION

We may disclose any information we have about you in connection with any investigation or complaint concerning your use of the Site. We reserve the right to disclose information to comply with any applicable law, regulation, legal process or governmental request. We will only disclose information to the extent required, or to the extent deemed necessary by us in our sole discretion, subject to applicable laws.

14. OUR REMEDIES

We may, at our sole discretion, terminate any account you have with us and/or terminate or restrict your use of any part of the Site at any time for any legitimate reason. Such reasons would include:

your breach or violation of or failure to comply with these Terms of Use;
any requests or orders by law enforcement or competent government authorities;
infringement or suspected infringement of our intellectual property rights;
unexpected technical or security issues; and
when we no longer own the Site.

Our termination and/or restriction of your account and/or access to the Site (in whole or in part) shall be without prejudice to any other rights and remedies that we are entitled to under these Terms of Use or otherwise.

We may also take any other action including but not limited to reporting you to the police or other law enforcement authorities, issuing a warning or taking legal action against you and pursuing any costs incurred by us as a result.

Castlery may change, discontinue or otherwise suspend any part of the Site at any time at Castlery’s sole discretion. We will try to give you reasonable notice of any suspension or withdrawal.

15. COMPLAINT PROCEDURES

If you believe that any content on this Site infringes your intellectual property or other rights, please email us at dpo@castlery.quest. In your email, please set out the following information: (a) your name and the name of your company, if any; (b) your contact information, including your email address; and (c) the nature and substance of your complaint, the specific rights at issue, and your basis for making the complaint, including the content that is objectionable.

16. CHANGES TO THESE TERMS OF USE

We may revise these Terms of Use from time to time without prior notice to you. Any revisions to these Terms of Use will be reflected on this page. If the revisions are material, we may notify you of these changes via e-mail if we have your e-mail address.

The Terms of Use in force at the time you use the Site govern your use of the Site. You must check these Terms of Use each time you use the Site. You are responsible for understanding your obligations to us under these Terms of Use. Your continued use of the Site after we post changes to these Terms of Use means you accept and agree to the changes.

17. GOVERNING LAW AND DISPUTE RESOLUTION

These terms are governed by English law. Any dispute arising out of or in connection with these Terms of Use, including any question regarding their existence, validity, or termination, shall be resolved as follows: (a) If the sum in dispute is less than £5,000: wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in. (b) If the sum in dispute is £5,000 or more: (i) unless either you or we decide to bring proceedings in the English courts (or in your local courts if you live in other parts of the UK), it will be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre (SIAC) in accordance with the Arbitration Rules of the Singapore International Arbitration Centre (SIAC Rules) for the time being in force, which rules are deemed to be incorporated by reference in this clause. The seat of the arbitration shall be London. The tribunal shall consist of one arbitrator. The language of the arbitration shall be English. Subject to any order by the tribunal, any hearings shall be held virtually; or (ii) you can choose to bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.

Before you commence any proceedings in relation to a dispute between us and you, you shall notify us in writing, by sending an email to dpo@castlery.quest. In that notice, you may require that the dispute be heard by a court of law. If you have not required that the dispute be heard by a court of law, we shall then respond to you in writing via email, within 14 days of receiving your email, notifying you of whether we elect to refer the dispute to SIAC arbitration or whether we require that the dispute be heard by a court of law. If either you or we have given notice requiring that the dispute be heard by a court of law, then the courts of England shall have non-exclusive jurisdiction to settle the dispute. If you live elsewhere in the UK, this clause does not prevent either you or us from commencing proceedings in the courts of the country you live in.

18. OTHER IMPORTANT TERMS

Each of the paragraphs of these Terms of Use operates separately and independently. If one or more of these terms is held to be invalid, illegal or unenforceable by a competent authority, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable and the remaining terms shall continue to be valid and enforceable. If we fail to insist that you perform any of your obligations under these Terms of Use, or if we delay enforcing our rights, that will not mean that we have waived our rights against you. You must continue to perform your obligations even under these circumstances and we will be entitled to exercise our rights and remedies at a later stage. Any waiver by us will only be done expressly in writing. Any waiver by us of your breach does not mean that we will automatically waive another breach by you.

Haylen Collection